General Terms & Conditions

_Last updated: 14 July 2026_

1. Who we are

These Terms govern your use of the services provided by PT SAME SAME Bungalows ("The Spot", "we", "us"), a company registered in Indonesia, operating at Jl. Sawe-Batu Riti, Kuta, Kec. Pujut, Kabupaten Lombok Tengah, Nusa Tenggara Barat 83573, Indonesia.

We operate:

• a café and restaurant;
• a coworking space ("The Spot Coworking");
• guest accommodation under the name SAME SAME Bungalows;
• scooter rental and airport transfers.

Contact: [email protected] · WhatsApp +62 878-6401-3961

2. Acceptance

By making a booking, placing an order, entering our premises, or renting a vehicle from us, you accept these Terms. If you are booking on behalf of another person, you accept them on that person's behalf and you are responsible for their compliance.

3. Age

You must be at least 18 years old to book coworking, accommodation, or a scooter.

The café and restaurant are family-friendly and there is no minimum age. Children in the café remain the responsibility of the adult accompanying them at all times.

Alcohol is served only to persons aged 21 or over, in accordance with Indonesian law. We will ask for identification.

4. Café and restaurant

Opening hours. The café opens at 07:45 daily. The doors close at 22:00. The kitchen takes its last order at 21:15; the bar takes its last order at 21:30. Hours may change on public holidays and during Ramadan; we will post any change on site.

Prices. All menu prices include 10% government tax and a 5% service charge. No further service charge is added.

Bills. We issue one bill per table.

Reservations. We accept table reservations. A reserved table is held for 20 minutes past the booked time, after which it may be released to other guests. If you are running late, message us on WhatsApp and we will hold it.

Walk-ins. Walk-ins are welcome whenever we have space. A reservation guarantees a table; arriving without one does not.

4.1 Allergens and dietary information — please read

We prepare food from scratch in a single kitchen that handles gluten, nuts, dairy, eggs, soy, fish and shellfish. We cannot guarantee that any dish is entirely free of any allergen, and we do not operate a separate allergen-free preparation area.

• Items marked "gluten-free" are prepared without gluten-containing ingredients, but in a shared kitchen.
• Items marked "gluten-free on request" are not gluten-free as served. They are made gluten-free only if you ask, and a supplement applies. You must tell us when you order.
• If you have a severe allergy or coeliac disease, tell a member of staff before you order. Do not rely on the menu alone.

Our allergen information is provided in good faith and to the best of our knowledge. If your allergy is life-threatening, we would rather you ate somewhere with a dedicated allergen-free kitchen than took a risk with us.

5. Coworking

5.1 What we provide

An air-conditioned focus room and outdoor workspace, with 12 desks in total. Two of those desks (desk 14 and desk A) are reserved for desktop rental and are not available as ordinary desks. Desks held by dedicated members are not available to anyone else for the duration of that membership.

A desk must be booked. The number of desks is finite and we enforce it.

5.2 Products

Current prices are shown at the point of booking and on our website. Prices may change; the price shown when you book is the price you pay.

5.3 "Unlimited" means unlimited days, not walk-in access

A Weekly or Monthly Membership entitles you to use the coworking space on as many days as you wish within its period, at no further charge.

It does not guarantee you a desk on any given day.

Members must book each visit in advance, stating an arrival and a departure time. A member session occupies a desk exactly as a day pass does — it simply costs nothing. If you have not booked and the desks are full, we may not be able to seat you. Please book ahead.

5.4 Booking rules

• First visit. Your first booking must start between 08:00 and 21:00, so that a member of staff can show you the space and set up your access. This applies regardless of the product.
• After your first visit you may book at any hour. Our night guard verifies passes on arrival.
• Desktop rentals must start before 21:00, always — a member of staff sets up your Windows account in person. The session itself may run later.
• One per person. You may hold only one active pass or membership at a time. Workstation Kits are the exception; you may rent more than one.
• A desk released before its booked end time becomes available to others from that moment.

5.5 Workstation Kit — Rp 1.000.000 cash deposit

The Workstation Kit (screen, keyboard and mouse) is taken off our premises.

• A cash deposit of Rp 1.000.000 is required at collection.
• The deposit is returned in full when the kit is returned complete and undamaged.
• If the kit is not returned, or is returned damaged or incomplete, we retain the deposit. If the cost of repair or replacement exceeds the deposit, you are liable for the difference.
• The deposit is not rent. It is not part of the rental price and does not reduce it.

5.6 Screens

Screens are a shared, limited pool, used by dedicated desks, workstation kits, and the screen add-on. A screen is confirmed only when your booking is confirmed. If none is available, you will be told before you pay.

5.7 Cancellation — coworking

Passes (Half Day, Full Day, Desktop Rental, Workstation Kit) You may cancel free of charge at any time before the booking starts. The amount is returned to you as credit toward a future booking — not as a cash refund.

You may not cancel once either of the following is true: - you have checked in against the booking, or - the booking's start time has passed.

Memberships (Weekly, Monthly, Dedicated Desk) You may cancel before the membership start date and receive full credit.

> Once a membership has started it cannot be cancelled, and no credit or refund is given. (This does not apply to a closure outside our control — see §12.) > > Memberships are sold at a substantial discount to the equivalent day rate. That discount is the consideration for the commitment. You are choosing a lower price in exchange for a firm booking. This is shown to you at checkout, before you pay.

5.8 Credit

Credit is held against your account and is not exchangeable for cash. It may be used against any coworking booking.

Credit expires 6 months after it is issued. Your balance and its expiry date are shown in your account. We will remind you before it expires.

6. Accommodation — SAME SAME Bungalows

Rooms are booked through our booking engine at thespot.id/bookaroom. The terms of that booking, including its cancellation policy, form part of your contract with us.

6.1 What the rooms are — and are not

Please read this before booking. We would rather you booked elsewhere than arrived disappointed.

• All rooms are fan-cooled. There is no air conditioning in any room.
• All bathroom facilities are shared. There are no private bathrooms.
• Rooms are simple garden accommodation: bamboo bungalows and A-frame cabins, in a tropical garden, a five-minute walk from the café and coworking space.
• There is no swimming pool.
• We do not accept pets.

The air conditioning is in the coworking space, not the bedrooms.

6.2 Breakfast

Breakfast is not included. Room guests receive 10% off breakfast, coffee, tea, juices and smoothies at the café.

6.3 Cancellation — accommodation

• More than 5 days before arrival: free cancellation.
• 5 to 2 days before arrival: 50% charge (minimum one night).
• Less than 2 days before arrival, or no-show: non-refundable.

Times are calculated in WITA (UTC+8).

6.4 Damage

You are responsible for damage caused to the room or its contents by you or your guests, beyond fair wear and tear.

7. Scooter rental — read this section in full

7.1 There is no insurance

We do not provide any insurance with our scooters. None.

You are personally and fully liable for damage to the scooter, theft of the scooter, and any injury or damage you cause to yourself, to any other person, or to any property.

If you are not comfortable with that, do not rent from us. Arrange your own insurance, or use a different provider. We would far rather you did.

7.2 Your liability if the scooter is damaged or stolen

If the scooter is damaged, you pay the actual cost of repair, evidenced by invoice.

If the scooter is stolen or written off, you pay the actual cost of replacing it, evidenced by invoice or by the documented market value of an equivalent machine.

At collection you will be shown the scooter's condition and its stated value, and asked to acknowledge both in writing. That acknowledgement forms part of this agreement.

7.3 Requirements

• A valid motorcycle licence, or an International Driving Permit endorsed for motorcycles. We will ask to see it.
• You must be 18 or over.
• Guests not staying at SAME SAME Bungalows must leave a passport with us for the duration of the rental. It is returned when the scooter is returned. Guests staying with us do not.
• No cash deposit is required.

7.4 Rates

Scooters are charged per day, at a rate that depends on the length of the rental. Longer rentals attract a lower daily rate. The rate is set by the length of the rental you actually take, not the one you booked.

7.5 Cancellation and early return — scooters

• Before collection: cancel free of charge. The amount is returned as credit.
• Once the scooter has left our property, the rental has begun.
• On early return, the rental is re-rated at the tier that matches the period you actually used, and the difference is returned to you as credit. For example: return a 30-day rental after 8 days and you are charged at the 7-day-or-more rate for 8 days, not at the 30-day rate.

7.6 Use

You must obey Indonesian traffic law, wear a helmet, and not ride under the influence of alcohol or drugs. We may reclaim the scooter without refund if you do not. Do not carry more passengers than the scooter is built for.

8. Airport transfers and trips

Airport transfers are priced per car, one way, to or from Lombok International Airport (LOP), approximately 30 minutes from Kuta.

We arrange transfers with local drivers. We take reasonable care in selecting them. Delays caused by traffic, weather, road closures or flight changes are outside our control.

Day trips are arranged on request; terms are confirmed at the time of booking.

9. Payment and prices

All prices are in Indonesian Rupiah (IDR).

Full payment confirms a booking. A booking that is not paid is not confirmed and does not hold a desk, a room or a scooter.

Where a surcharge applies, it is calculated on the amount actually charged to the card, after any credit has been applied.

10. Internet

We provide internet as a convenience, on a best-efforts basis.

We run a 950 Mbps fibre line with a second fibre line and Starlink as backup, plus a UPS and a generator. Per-device speeds are shaped: up to 60 Mbps for coworking members and 15 Mbps in the café.

We do not guarantee uninterrupted service, and we are not liable for any loss arising from an outage. Nothing in this section is a guarantee of a specific speed at a specific moment.

11. House rules

• Treat our staff and other guests with respect. We will ask anyone who does not to leave, without refund.
• The coworking space is a working space. Please take calls where you will not disturb others.
• We are not responsible for personal belongings left unattended. Lockers are available.
• Smoking is permitted in outdoor areas only. No smoking in the coworking room, inside the restaurant, or in the bungalows.
• We do not accept pets.

12. Events outside our control (force majeure)

We are on Lombok. Earthquakes, volcanic activity, tsunami, extreme weather, epidemic, civil disturbance, and interruption of power, water or telecommunications are real possibilities here.

If we are unable to provide a service because of an event outside our reasonable control:

• Unused time is returned to you as credit, valid once we are able to reopen. This applies to passes, memberships, dedicated desks, equipment and accommodation.
• This overrides the membership no-cancellation rule in §5.7. A member who loses time to a closure is not penalised for it.
• We do not make cash refunds in these circumstances. In an event of that kind our revenue stops while our obligations do not, and we would rather protect the business so that there is somewhere for your credit to be spent.
• We are not liable for any other loss arising from such an event, including travel costs, lost work or missed connections.
• The 6-month credit expiry in §5.8 is suspended for the period we are closed.

We will tell you what is happening as soon as we reasonably can.

13. Liability

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by our negligence.

Subject to that:

• We are not liable for indirect or consequential loss, including lost income, lost work or missed connections.
• Our total liability in relation to any booking is limited to the amount you paid for it.
• We are not liable for injury, loss or damage arising from your use of a rented scooter. See §7.
• You use the coworking space, the garden and the accommodation at your own risk.

14. Privacy

We process your personal data in accordance with our **Privacy Policy**, which forms part of these Terms.

15. Changes and governing law

We may amend these Terms. The version published on thespotlombok.com at the time of your booking is the version that applies to it.

These Terms are governed by the law of the Republic of Indonesia. Any dispute is subject to the exclusive jurisdiction of the District Court of Mataram (Pengadilan Negeri Mataram), West Nusa Tenggara.

16. Contact

PT SAME SAME Bungalows Jl. Sawe-Batu Riti, Kuta, Kec. Pujut, Kabupaten Lombok Tengah, Nusa Tenggara Barat 83573, Indonesia [email protected] · WhatsApp +62 878-6401-3961